Returns & Refunds

ELIGIBLE RETURNS

Return items must be unopened, sealed and in resalable condition, and in the original packaging. Packaging must be unaltered and undamaged with all tags and/or labels.

RETURN REFUSALS

Hammer Down Hemp reserves the right to refuse any return that we deem to be outside of the eligible return guidelines. Hammer Down Hemp will not accept the return of damaged gimbal products. We will not accept returns of damaged, consumed, used, or unsalable items. We also do not accept returns that are missing items from the original packaging, tags, labels, or packaging.

RETURNS & SHIPPING FEES

If you wish to return an item to us, simply let us know, and we will do everything we can to help make the process fast and easy. Shipping and handling fees are non-refundable.
We are human! In the event that Hammer Down Hemp ships you the incorrect item, we will be responsible for all shipping costs associated with our mistake.

RESTOCKING FEE

Returns of items that received Free Shipping are subject to a $15 restocking fee. Returns of items over $149 that received Free 2 Day shipping are subject to a $20 restocking fee. Returns of orders over 5 lbs or orders totaling over $499 are subject to a $30 restocking fee.

WARRANTIES

All items are protected by a 6-month US Parts & Labor Warranty against defects. This warranty does not cover normal wear and tear or damage caused by misuse.

If you have a defective item or warranty question, please contact us. We will gladly facilitate your warranty claim.

MISC. RETURN INFORMATION

Eligible returns will cover the full purchase price of an item, excluding applicable shipping or restocking fees. Promotional discounts or other considerations may affect your return amount. Please contact us if you have any questions regarding your return before shipping the item back to us.

RETURN INSTRUCTIONS

You can request a return authorization number (RA#) by emailing us at bluegrassventuresllc@gmail.com

DO NOT SIMPLY SHIP RETURNS BACK TO THE SENDER.

Please Ship Returns To:

Hammer Down Hemp
ATTN: RETURNS (RA#XXXXX)
4317 N State Route 48
Lebanon, OH 45036

CONTACT US

Please contact us with any questions regarding your specific order, return, or warranty issue. We are happy to assist you in any way we can to ensure your satisfaction.